Privacy Policy

Last revised: January 9, 2025

Ez-Carent and its subsidiaries (collectively, "Ez-Carent," "we," or "us") care about privacy and want you to be familiar with how we collect, use, process, and disclose your personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy (collectively, the "Services") and our offline interactions with you in settings where we post this Privacy Policy.

We collect three categories of personal information: personal information you give us, personal information automatically collected from your use of the Services, and personal information from third-party sources.

Personal Information You Give Us

• Account Data: When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.
• Profile Data: We may also ask you to provide additional profile information to use certain features of the Services, which may include street addresses, phone numbers, driver’s license number, date of issuance, profile photos, etc.
• Vehicle Data: Information you provide related to a vehicle, such as vehicle listing details, VIN, availability dates, and reviews.
• Payment Data: Digital payment details, bank account or payment card numbers, and transaction information.
• Identity Verification Data: Information such as a driver’s license, passport, or payment card for identity verification.
• Biometric Data: If applicable, biometric information like facial recognition for verification.
• Communications: Information about your communications with Ez-Carent.
• User Research and Survey Data: Information you provide when participating in user research or surveys.

Personal Information We Automatically Collect

• Usage Data: Information about how you interact with the Services, including your search history, bookings, etc.
• Location Data: Approximate or precise location information when using location features.
• Device Data: Information about your device such as its operating system, browser type, IP address, etc.
• Trip Data: Transactional information related to trips you take.
• In-Vehicle Device Data: Information from vehicles enrolled in Ez-Carent services.

Personal Information We Collect from Third-Party Sources

• Third-Party Services: Information you choose to share with us when logging in via third-party services like Apple or Google.
• Third-Party In-Vehicle Devices: Data collected by third-party systems installed in vehicles.
• Background Check Services: Information from public records or background check providers as allowed by law.
• Other Sources: Additional data from third-party data providers.

We use your personal information to:

• Provide Services: Facilitate transactions, process payments, verify identities, and manage accounts.
• Communicate with You: Provide customer service, respond to inquiries, and send notifications about your account or trips.
• Improve the Services: Personalize user experience, analyze usage trends, and enhance functionality of the Services.
• Marketing and Promotions: Send promotional communications, including updates, offers, and special promotions.
• Compliance with Legal Obligations: Comply with applicable laws, regulations, or legal processes and protect our legal rights.

We may disclose your personal information in the following situations:

• Service Providers: We may share your personal information with third-party vendors that provide services on our behalf, such as payment processors, customer support providers, and IT infrastructure providers.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our business, your personal information may be transferred.
• Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights.
• Corporate Affiliates: We may share your personal information with affiliates within the Ez-Carent corporate family to provide better services and improve the user experience.

You have the ability to manage your personal information, communication preferences, and cookies:

• Account Settings: You can update your profile, contact information, and other settings by logging into your account.
• Email Preferences: You can opt out of receiving promotional emails by following the instructions in the email or contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience with the Services.

We use reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer. When your information is no longer needed, we will securely delete or anonymize it.

Your personal information may be transferred to and processed in countries other than the one in which you reside. By using our Services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

• Protect You and Others: To prevent fraudulent transactions, monitor against theft, and protect the safety of our users.
• Safety of the Services: To ensure the integrity and performance of the Services and to avoid any misuse or harm to our system.
• Comply with Legal Requests: We may need to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• Protect Our Rights and Interests: To protect the rights, property, or safety of Ez-Carent, our users, or the public as required or permitted by law.

Ez-Carent may update this Privacy Policy from time to time. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website or by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ez-Carent

[Insert Contact Information]

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the ability to request information about the personal information we have collected, request the deletion of your personal information, and opt out of the sale of your personal information. For more details on these rights and how to exercise them, please contact us using the information above.

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.